Getting Started

We’d like to give you an idea about how the early stages of a relationship with Synchronous Solutions evolves.  We try to make this friendly, professional and painless. And, we nurture that ethic throughout our time with you.

If you’re interested in inviting us into your organization, simply send us an email or give us a call. We’ll spend all the time you need in order to become comfortable with us and reach a decision on how to continue with us.  If you’re considering an implementation, we’ll visit your site for several days and assess your current status.  This is similar to a doctor giving you a physical exam prior to suggesting a particular course of action relative to your health – and it gives us all the opportunity to begin the initial stages of our working relationship.  During the post-assessment discussion, we’ll decide on a clear future together.  That conversation is molded by our findings as compared to your needs.  Quite often, that conversation by itself provides the prospective client with substantial take-aways that can be immediately applied to improve the business.

All of our work is driven by your strategic business interests. As such, each of our implementations is unique and is specifically designed around your needs. We have a basic model, but it is not a “one size fits all.”  During the post-assessment discussion, we’ll begin laying the foundations for our work together. We’ll write up our conversations in a proposal that is filled with common sense and plain English. We will clearly state what we’ll do, the time we’ll take to do it, who is responsible for what, the end-of-project maintenance state, your investment and how we’ve agreed that your investment will be invoiced and paid.  Usually there are some other items as requested by the client. There is never a problem with understanding.

We like to keep our relationships as transparent as possible.  Candor and frequent communication is foundational. We tell our clients that they can “…call us at any time for any thing.”  And they often do.